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Regular Cleaning FAQs
Q2:Can you really keep my house feeling hotel-fresh every week?
A: Yes — that’s exactly what we specialise in. Our regular cleaning clients enjoy the same team, same day and time, every visit. We clean like a 5-star hotel staff: attention to detail, consistency, and care that shows.
Q3: What if I just need someone to help me reset the house after a tough week?
A: Absolutely. We often get called in after school holidays, busy work weeks, or just when life’s been too much. Whether it’s a reset or a regular routine, we’ll bring order and calm back into your home.
Q4: I’m embarrassed by the mess — can you still help?
A: Yes. There’s no judgment here — we’re here to help, not to criticise. Many of our long-term clients started with homes they were too ashamed to show. You’ll only ever feel supported by our team.
Q5:How often should I get a regular clean to stay on top of things?
A: Most clients book weekly or fortnightly cleaning to stay on top of things, depending on household size and lifestyle. Weekly gives you peace of mind without things piling up between visits.
Q6:Will I have the same cleaner each time?
A: Yes — one of our guarantees is consistency. You’ll have the same cleaner every time, trained and supervised by our in-house team. If your regular cleaner is away, we’ll notify you and send a trained backup you can trust.
Q7:Can you work around my work-from-home schedule?
A: Definitely. We regularly clean while clients are working from home and understand the need to be quiet, discreet, and flexible with room access.
Q8: How long does a regular house clean usually take?
A: A regular clean typically takes 2–3 hours for a small home or apartment, and 3–4 hours for a family home. We’ll confirm the time based on your home size and cleaning needs.
Q9: What happens if I need to reschedule or cancel last minute?
A: Life happens — just give us at least 24 hours’ notice to reschedule. We’ll always do our best to accommodate your preferred time, and there are no lock-in contracts.
Regular House Cleaning FAQs
Q2:Can you help with tidying and light organising too?
A: Yes — our team goes beyond surface-level cleaning. We can tidy toys, reset rooms, make beds, and restore order in ways that make your home feel peaceful again.
Q3: Will the cleaner fold clothes or help reset my living spaces?
A: Absolutely. If that’s part of your routine, just let us know. Many of our regular clients ask us to fold laundry, fluff pillows, straighten couch throws, and reset bedrooms.
Q4: I work long hours — can you clean while I’m out?
A: Yes — most of our clients are busy professionals who aren’t home during service. You can provide us with access, and we’ll lock up behind us so you return to a calm, clean space.
Q5:Will I get judged if my home’s been neglected?
A: Never. We’ve seen everything, and we never judge. Whether it’s dust bunnies or dishes from three nights ago, you’ll only receive kindness and proactive help from our team.
Q6: What kind of products do you use — are they safe for pets and kids?
A: We use high-quality, family-safe products. If you have specific allergies, sensitivities, or pet concerns, we’ll tailor our products and techniques to suit your home.
Q7: How do I build a routine cleaning plan that actually sticks?
A: We help you figure out the best frequency for your home and lifestyle — weekly or fortnightly works best for most families. From there, we stick to the same cleaner, same day, same time every visit.
Q8: Do I need to tidy before the cleaners arrive?
A: Not at all. You don’t need to clean for your cleaner. That’s our job. If you’d like us to prioritise certain areas, just leave a note or send us a message.
Q9:Can you help maintain my house in between bigger cleans?
A: Yes — that’s the whole point of regular house cleaning. We help you avoid needing massive deep cleans by staying on top of things week to week.
Q10:Do you help reduce dust and allergens in the house?
A: Yes. Our regular cleans include proper dusting of surfaces, vents, skirting boards, and corners that often get missed. This is especially helpful for homes with allergies or asthma concerns.
Housekeeping Services FAQs
Q2:Can I customise what my housekeeper does each visit?
A: Yes — that’s the beauty of housekeeping. We tailor every visit to your home’s needs. Some days it’s laundry and bathrooms. Others it’s meal prep and organising. You’re in control, and we take care of the rest.
Q3: Will my housekeeper also help with laundry and dishes?
A: Absolutely. Laundry, folding, putting clothes away, dishes, unloading dishwashers, and general resets are part of our standard housekeeping service. We’re here to take those daily tasks off your plate.
Q4: What if I need help with things like fridge tidying or making beds?
A: That’s included. We’ll tidy fridges, wipe shelves, check expiry dates, and make beds like it’s a hotel. Everything feels fresher and more functional when we’re done.
Q5:I’m feeling overwhelmed — can a housekeeper really lighten the mental load?
A: Yes — and most of our clients say that’s the biggest difference. A good housekeeper doesn’t just clean; they anticipate, reset, and support your whole household so you can finally breathe again.
Q6: Can I trust a housekeeper to work while I’m not home?
A: 100%. Our housekeepers are police-checked, long-term team members, and trained by my wife personally. Most clients leave us a key or door code and trust us like family.
Q7: Is it okay to leave special instructions — or will they just know?
A: You’re always welcome to leave notes, but most of our housekeepers are trained to read the room and take initiative. You don’t have to micromanage — we handle it like it’s our own home.
Q8: How long does a housekeeping visit usually take?
A: Our minimum is 4 hours per visit, and that’s enough to make a real impact. For larger homes or if you’re after cleaning plus laundry, tidying, or prep, we recommend 6–8 hours per week (or more).
Q9:Do you send the same person each week?
A: Yes — same housekeeper, same day, same time every visit. That consistency builds trust, connection, and rhythm. If your regular is away, we’ll notify you and send someone equally trained and caring.
Q10: Can your housekeeper help me keep things under control with young kids?
A: Yes! Many of our clients are mums with toddlers or school-aged kids. We’re trained to work around nap schedules, school pickups, and even light childcare if pre-arranged. We make homes feel more manageable — and kids love us too.
Pre-Sale Cleaning FAQs
Q2: Can you make my home look its absolute best before open inspections?
A: Yes — that’s our specialty. We clean like the sale depends on it. From spotless windows to gleaming floors and clutter-free spaces, we help your home shine in photos and in person.
Q3:I’m selling — can you help with things like decluttering or styling too?
A: Absolutely. We offer pre-sale decluttering, light staging, and styling prep to maximise appeal. It’s not just about cleaning — it’s about creating the best first impression possible.
Q4: How far in advance should I book pre-sale cleaning?
A: Ideally 5–7 days before your first open, but we can work on tighter turnarounds if needed. We also offer pre-photo shoot cleans and quick refreshers between inspections.
Q5:Will you clean areas like inside cupboards and windows?
A: Yes — buyers open everything. We clean inside kitchen cupboards, drawers, vanities, and wardrobes. Interior windows are standard, and we can include external windows on request.
Q6: Can you make an older home feel fresh and cared for?
A: Absolutely. A detailed clean can completely shift how a home feels. We’ll bring back the sparkle and make every room feel welcoming — whether it’s 10 years old or 100.
Q7: Do I need to be home during the clean?
A: No — most of our clients are out during cleaning. You can leave us a key or agent access, and we’ll handle everything. You’ll walk into a spotless home that’s ready for buyers.
Q8:Will your team spot details agents care about?
A: Yes. We’ve worked with agents across Melbourne and know what they check — exhaust fans, edges, under sinks, grout, and presentation. We clean with the sale in mind.
Q9:Can you coordinate with my real estate agent if needed?
A: Definitely. If your agent needs access, keys, or specific timing for photography or inspections, we’ll liaise directly. You won’t have to stress over the details.
Q10: What’s the best way to prepare my home for a pre-sale clean?
A: We recommend doing a quick declutter (we can help), removing any valuables, and letting us know your priorities. Then, leave it to us — we’ll take it from cluttered to camera-ready.
Spring Cleaning FAQs
Q2: How is spring cleaning different from regular cleaning?
A: Regular cleaning maintains your space. Spring cleaning transforms it. We scrub all the places usually skipped, remove built-up grime, and give your home a fresh, energised feel — perfect for new seasons or new starts.
Q3:Can you deep clean areas like under furniture or inside the oven?
A: Yes — we’ll move light furniture, clean under beds, wipe down behind couches, and make your oven sparkle again. These are the details that take your home from tidy to immaculate
Q4: I feel overwhelmed by the state of my home — where do we even start?
A: You’re not alone. That’s why we’re here. We’ll walk through your space, prioritise what matters most, and create a plan that brings everything back under control — without judgment, stress, or overwhelm.
Q5:Do you offer a checklist for spring cleaning tasks?
A: Yes — we have a full spring clean checklist we tailor to your home. We’ll discuss it with you beforehand so you know exactly what to expect, and you can add or remove items based on your priorities.
Q6: Can your team help me reset and reorganise, not just clean?
A: Absolutely. We can help with cupboard resets, fridge cleanouts, pantry reorganising, wardrobe resets — anything that makes your home easier to live in. Spring cleaning is the perfect time to declutter too.
Q7: Is this service good for post-winter or post-holiday cleanups?
A: Yes. Many clients book a spring clean after long school holidays, cold months indoors, or even after family stays. It’s ideal for clearing out stale energy and starting fresh.
Q8:Can I add extras like window cleaning or steam cleaning?
A: Definitely. We offer add-ons like window washing, carpet steam cleaning, and pressure washing for outdoor areas. We can bundle these into one spring reset day.
Q9:How long does a full spring clean take?
A: That depends on the size of your home and what you’d like included. On average, a full spring clean takes 4–8 hours with 2 cleaners. We’ll give you a time estimate upfront after a quick chat.
Q10:Do I need to supply anything for the clean?
A: No — we bring everything. Hospital-grade products, cloths, vacuums, mops, and any tools required. If you have specific products you’d like us to use, just let us know and we’ll happily accommodate.
Window Cleaning FAQs
Q2: How do you safely clean high or hard-to-reach windows?
A: Our team is trained and equipped with professional tools, ladders, and extension poles to safely reach high windows. For multi-story jobs, we can assess and recommend options for safe exterior access.
Q3:Will you remove cobwebs and clean frames too?
A: Absolutely. We remove cobwebs, wipe down window frames, and vacuum window tracks so everything looks spotless — not just the glass.
Q4: Can you clean windows in apartments or townhouses?
A: Yes — as long as we have safe access. We regularly clean windows in townhouses, units, and low-rise apartments. For higher-level access, we’ll assess and let you know what’s possible.
Q5:Will I need to be home during the service?
A: Not necessarily. If we have access to the home or external areas, we can clean while you’re out and notify you once we’re done. Most clients aren’t home during service
Q6:How often should windows be professionally cleaned?
A: We recommend twice a year — especially after winter or dusty summer months. If you live near trees, busy roads, or the coast, quarterly may be ideal.
Q7: Can you do windows as part of a larger cleaning package?
A: Definitely. Many clients include window cleaning in their spring clean, pre-sale clean, or end-of-lease clean. We can bundle it into a single quote.
Q8:What happens if it rains on the day of my window clean?
A: Light rain usually won’t affect the clean. But for heavy rain or storms, we’ll reschedule at no charge. Clean windows won’t streak from rain — the streaks come from dirt, which we remove.
Q9:Can you remove water stains or mould from glass?
A:Yes — we have specific products to tackle hard water stains, mineral build-up, and light mould. If there’s long-term staining or etching, we’ll let you know what’s achievable.
Q10:Do you bring your own ladders and tools?
A: Absolutely. We bring all equipment needed to safely and effectively clean your windows — including ladders, extension poles, glass scrapers, and eco-friendly products.
House Manager FAQs
Q2: How is this different from a cleaner or housekeeper?
A: A cleaner does tasks. A housekeeper keeps your home running. A house manager, though? They anticipate. They plan. They manage your household the way you would — if you had the time and energy.
Q3:Can a house manager help manage meals, laundry, and kids’ routines?
A: Yes — this is our signature strength. From prepping family meals to folding and putting away laundry, to assisting with morning/evening routines — our house managers are trained to take care of it all.
Q4: Is this service suitable for full-time working mums?
A: 100%. That’s who we created it for. Women like Edwina — career-focused, caring, but overwhelmed. Our clients hand over the household load and finally get time, peace, and energy back.
Q5:Do I have to direct the house manager — or do they just know what to do?
A: You don’t need to micromanage. Our house managers are proactive, intuitive, and personally trained by my wife. Once they know your routine, they handle it independently — like a second you.
Q6:Will I have the same person every week?
A: Yes — we guarantee consistency. Same person, same day, same time. That trust and rhythm is what makes this feel effortless for you. If your manager is away, we’ll send a trained backup and let you know.
Q7:Can your house manager handle errands or pet care too?
A: Yes — school pickups, shopping, dog walking, pharmacy runs, post office trips, whatever you’d do in your day — we can handle it. We even bring in bins and check the mail.
Q8:I’m drowning — can a house manager really help me breathe again?
A: Yes — and you’ll feel it within the first week. Our clients say it’s life-changing. The house is under control. Meals are sorted. Kids are calmer. And you finally have space to just be.
Q9:Is it okay if I just hand over my mental to-do list?
A: That’s exactly what we want. We turn your invisible labour into visible, done tasks. No reminders, no lists, no re-explaining. Just quiet, competent, consistent help — week after week.
Q10:Do house managers help with organising and decluttering too?
A: Yes — we can declutter rooms, reset wardrobes, organise pantries, and help eliminate chaos. If you’ve ever said “I can’t do it all anymore,” a house manager is your solution.
Home Concierge FAQs
Q2: Can your concierge help with errands, returns, and appointment bookings?
A: Yes. We’ll return parcels, drop off dry cleaning, chase down quotes, schedule cleaners or tradies, and manage your to-do list — all without you needing to remember or follow up.
Q3:I need a personal assistant for my home — is this the right service?
A: Absolutely. Our concierge becomes your right hand at home. It’s like having a PA who also knows how to run the dishwasher, feed the dog, pick up the groceries, and restock the pantry.
Q4: Can you help manage my household calendar or shopping lists?
A: Yes. We’ll learn your household rhythms — from bin night to ballet — and support them without reminders. Many of our clients share a digital list or weekly schedule we quietly manage in the background.
Q5:Is this like having a lifestyle manager for my home?
A: Exactly. It’s discreet, tailored, high-touch support that makes your daily life easier. From fresh flowers to post-holiday resets, our concierge team handles the fine details that elevate your home life.
Q6:Can the home concierge handle deliveries and tradespeople?
A: Yes. We can wait in for deliveries, supervise trades, and coordinate with your builders, agents, or service providers so you don’t have to take time off or manage chaos.
Q7:How much notice do you need for concierge tasks?
A: Ideally 24–48 hours, but we’re built for flexibility. If you have a last-minute request (like a forgotten school costume or a missing grocery item), we’ll always do our best to make it happen.
Q8:Can I book a concierge for a one-off event or prep?
A: Yes — we help with party prep, guest arrivals, holiday returns, fridge resets, and seasonal transitions. You don’t need to be a weekly client to benefit from a professional helping hand.
Q9:Will I have one point of contact for everything?
A: Yes. You’ll be matched with a dedicated home concierge (or small team if needed), so you’re not explaining things twice. We build deep understanding of how you live — and how to support it.
Q10:Can you coordinate cleaning, errands, laundry and more together?
A:Yes. That’s what makes our service so powerful — we blend cleaning, housekeeping, childcare routines, errands and home admin into one seamless service. You hand it over — we handle the rest.
Before Inspection Cleaning FAQs
Q2:Can you make my rental look perfect before the agent visits?
A: Yes — our team knows exactly what property managers look for. From wiped skirting boards to gleaming stovetops and decluttered benches, we’ll leave the home looking like you’ve got it all together (even if you don’t!).
Q3:How last-minute can I book an inspection clean?
A: We understand inspections often come with short notice. If we have a team available, we can usually help within 24–48 hours. We also offer recurring services if inspections are frequent.
Q4: Will you clean everything agents typically check?
A: Yes. We’ve worked with agents all over Melbourne and know the most scrutinised areas: grout, fans, sinks, vents, stovetops, windowsills, and floors. We’ll leave nothing for them to complain about.
Q5:Do I need to declutter before you arrive?
A: If possible, a quick tidy helps us do a more detailed job. But don’t stress — we’ll work around lived-in spaces, and can even assist with light decluttering if needed.
Q6:Can I add extras like steam cleaning or rubbish removal?
A: Yes — we can bundle in steam cleaning, window washing, and rubbish removal as needed. Just mention what’s required when booking, and we’ll include it in your quote.
Q7:How fast can your team be in and out?
A: Our teams are efficient and experienced. A standard 2–3 bedroom home can usually be completed in 3–4 hours. If you’re under time pressure, we can send multiple staff to speed it up.
Q8:Can I trust your cleaners to work while I’m not home?
A:Yes — all our team members are police-checked, vetted, and trained. Most clients are not home during inspection cleans. We can lock up behind us and even text you photos when it’s done.
Q9:Do you provide a checklist to show the agent?
A: Yes — upon request, we can provide a detailed cleaning checklist to present to your property manager. This often helps demonstrate that you’ve gone above and beyond.
Q10:Can you clean carpets and windows too?
A:Absolutely. Interior window cleaning is often included, and we offer carpet steam cleaning and pressure washing as add-ons. Let us know your needs and we’ll prepare the full package.
After Party Cleaning FAQs
Q2:Can I book an urgent post-party clean the next morning?
A: Yes — if we have availability, we can send a team early the next day. Whether it’s a kids’ birthday party, dinner gathering, or big celebration, we’ve got your back.
Q3:Will you remove rubbish, clean bathrooms, and reset the space?
A: Absolutely. We take out all rubbish, clean the bathrooms top to bottom, wipe all surfaces, vacuum, mop, and reset your spaces so you can breathe again — without lifting a finger.
Q4: Can you handle cleaning sticky floors, dishes, and food mess?
A: Yes. Spills, crumbs, dishes, countertops, and floors — we handle it all. We’ll even tackle the dishwasher, restack items, and restore the kitchen so it doesn’t feel like the party ever happened.
Q5:What’s the fastest way to get my house back to normal after hosting?
A:Book us before the party. That way, we can be there first thing the next morning and you don’t have to face the mess. We’ll clean while you rest, relax, or recover.
Q6:Do I need to be there after the party ends?
A: Not at all. You can leave access instructions, go back to bed or work, and return later to a completely clean home. Most of our post-party clients aren’t present during the clean.
Q7:Can you bring extra staff for big events?
A: Yes. For larger gatherings or events, we can send in a full team to clean quickly and thoroughly. Just let us know the scope and timing when booking.
Q8:Do you also clean outdoor areas after parties?
A:Yes — we can sweep patios, wipe outdoor furniture, pick up cups or decorations, and clean BBQ areas if needed. We offer full indoor + outdoor recovery services.
Q9:What if there are spills or stains on carpets?
A: We offer professional carpet steam cleaning as an add-on. If you have red wine, food stains, or mystery messes, we’ll assess and treat them on the spot where possible.
Q10:How soon can you come after my event ends?
A:We can often arrive the next morning or within 24 hours. The earlier you book, the more likely we can lock in your preferred time — especially on weekends or holidays.
Luxury Cleaning FAQs
Q2:Can I expect the same attention to detail every time?
A: Yes. That’s what we’re known for. Our cleaners are hand-trained by our founder’s wife, follow custom checklists, and are supervised to maintain 5-star standards — no matter how many times we’ve cleaned your home.
Q3:Do you use premium cleaning products and tools?
A: Yes — we use high-end, eco-conscious, non-toxic products that are safe for children, pets, and luxury finishes. We also use microfibre cloths, non-abrasive tools, and fragrance-free options upon request.
Q4: Will you respect high-end furnishings, appliances and finishes?
A: Absolutely. We’re experienced with everything from marble benchtops to European cabinetry, silk rugs to antique mirrors. We clean with precision, delicacy, and the right product for every surface.
Q5:Can luxury cleaning include things like laundry, organising or resets?
A:Yes. Luxury cleaning is about the experience, not just the dusting. We can fold and put away laundry, reset beds, organise bathroom drawers, straighten wardrobes — even refresh the fridge or prep for guests.
Q6:Is the service discreet and professional?
A: Yes. All of our team are trained to be courteous, calm, and confidential. We arrive in uniform, never gossip, and always treat your home, family, and privacy with absolute respect.
Q7:Can I build a customised routine for my lifestyle?
A: Yes — every luxury client has a bespoke cleaning plan built around their exact preferences. Whether it’s Monday and Thursday mornings, or once a week plus special events, we tailor everything.
Q8:How often do clients book luxury cleaning?
A: Most luxury clients book weekly or twice-weekly service. We also provide one-off luxury deep cleans for special occasions, home openings, seasonal resets, or post-renovation refreshes.
Q9:Is this service available weekly, fortnightly, or on request?
A: Yes — we’re flexible. You can book weekly, fortnightly, or as-needed. Many clients start with a deep clean or trial visit, then move to a regular plan once they experience the results.
Q10:Do you send the same staff for consistency and trust?
A:Yes — you’ll have the same person or team, same day, same time. We prioritise long-term trust and relationship-building. If someone is away, we’ll notify you and send a fully briefed replacement trained to your standard.
End of Lease Cleaning FAQs
Q2:What’s included in an end-of-lease clean?
A: Everything your agent expects: deep cleaning of bathrooms and kitchen, inside cupboards, oven, rangehood, windows (internals), skirting boards, light switches, doors, floors, fans, and more. We clean it like we’re moving in ourselves.
Q3:How is this different from regular cleaning?
A: Regular cleaning maintains your home. End-of-lease cleaning is a forensic detail clean — every surface, crack, and corner must be spotless. It’s more intense and takes longer to meet real estate standards.
Q4: Will you provide a receipt or checklist for the real estate agent?
A:Yes — we provide a detailed tax invoice and cleaning checklist upon request. This helps satisfy your agent’s documentation requirements and avoids disputes about what was done.
Q5:Can I book this even if I’ve already moved out?
A:Yes — in fact, most of our end-of-lease cleans are done after the client has vacated. Just give us access (via key, code, or agent), and we’ll take care of everything before the final inspection.
Q6:Do you clean ovens, windows, and inside cupboards?
A: Yes — all of the above are included as standard. We clean ovens inside and out, all kitchen and bathroom cabinetry, and internal windows and sills. We can also do exterior windows if accessible.
Q7:What happens if the agent isn’t happy — will you return?
A: Yes — we offer a free re-clean within 72 hours. Just send us the agent’s list and we’ll return promptly to address it. This is rare — but we always honour our bond-back promise.
Q8:How soon should I book an end of lease clean?
A: Ideally, book at least 5–7 days before your final inspection. This allows us time to coordinate access and ensure we’re available — especially during busy rental periods.
Q9:Do I need to be present during the clean?
A: Not at all. Most clients leave us a key or arrange agent access. We’ll clean while you focus on your move and notify you once it’s complete — often with photos and checklist confirmation.
Q10:Can you also remove rubbish or steam clean carpets?
A:Yes — we can include rubbish removal, carpet steam cleaning, pressure washing, and even minor wall mark removal. Just let us know what’s required and we’ll bundle it into your quote.
