Frequently asked questions by our clients

Do you have any 5-star reviews online?

We certainly do!

In fact, we are celebrating 500+ 5-Star reviews online.

Check them out with these links on Google, Yelp, Oneflare, True local, Yellow pages and word of mouth.

What does 100% bond back guarantee mean?

Our 100% bond back guarantee means, that if on the rare occurrence, your real estate agent or landlord does their inspection and informs you, they cannot return all of your bond, due to an issue with the cleaning. Tasks that were specified on our checklist and paid for, will be redone free of charge. We do not refund money.

How do I get a quote?

The easiest way to get a quote, is to use our online quoting system. Fill out a few quick questions about your home, click submit and your automated -obligation free quote- will be sent to your inbox (if you do not receive any quote within 2 min, it could have gone into your spam mail) . You can also call Mimmo directly on 0407 094 444 and get an approximate quote over the phone.

How do I book a cleaning service?

Simply, email us at cleanhousemelbourne@gmail.com with your name, you phone number, your best email address and the date you want to book or call Mimmo 0407 094 444

How far ahead do I need to book?

We suggest booking at least one week before to obtain your desired date and time. If not, we will do our best to accomodate your booking even on short notice. Please keep in mind, we do not charge any fees for change of booking or cancellation providing it is 24h before booking day;

So, why not book in advance!

How do I pay for the service?

Payment can be made:

  • Cash on the day
  • Bank transfer at least 2 business days before the job
  • Credit card payment one day prior (3% surcharge applies)

Do you provide a receipt?

Yes, we send a receipt via email upon request.

Will the cleaner be on time?

Normally, 99.9% of the time, our home cleaners are very punctual. They could be late only in circumstances beyond their control in which case, you’ll be informed.

How long will it take to clean my property?

The duration of the cleaning service varies based on the size, type of clean required and conditions of your property. We take a minimum booking of 2hrs. The cleaner can give you an estimated time of finish after inspecting your property.

Do I need to be at the property for the duration of the clean?

This is completely up to you. We like to meet our clients in the first clean to establish trust and to meet each others. After that, the client presence is not relevant to us as long as we have access to the property.

Do I need to supply cleaning equipment and chemicals?

Yes, for all our regular cleaning. Otherwise a surcharge will apply ($10 for vacuum cleaner and $10 for cleaning products)
For one-off cleaning, spring cleaning and casual cleaning, we bring all the necessary equipment and products.

Does your Move out cleaning service include all the tasks on my real estate agents vacate checklist?

Yes, it does because we work with a lot of real estate agencies. We are very familiar with their high standards and expectations.

Do you clean the oven?

Yes, including stove, range hood, filters and all parts of the kitchen from top to bottom.

Does your Move out cleaning service include all the tasks on my real estate agents vacate checklist?

Yes, it does because we work with a lot of real estate agencies. We are very familiar with their high standards and expectations.

How do I count the carpets?

Every room in your home that is carpeted is classed as one room regardless of the dimensions. Each hallway or staircase is also classed as one carpet.

Do you clean balconies?

Yes, we do balcony cleaning including the floor, balustrades, internal and external windows/tracks and removal of cobwebs. For our regular customers, we include it in our house cleanings at NO extra cost

Do you clean external windows?

Yes, we do residential windows cleaning when they are naturally accessible.

Do you clean blinds or curtains?

We can dust blinds or clean them for a exit cleaning services and we steam clean curtains.

How can I cancel or reschedule?

Clean House Melbourne understands that unexpected things happen. If you need to make a change to your booking, simply call Mimmo 0407 094 444 or email us at cleanhousemelbourne@gmail.com

  • You can cancel / reschedule with full refund right up until 24 hrs before your booking.
  • Less than 24 hrs prior to commencement, we are unable to offer a refund for rescheduling / cancellation requests. You will be charged the full service fee to cover the home cleaners’ job loss.

My home cleaner left earlier without completing the job

We charge either by the hour or by the job. If the home cleaner has totally finished his tasks because he/she has worked very fast, I think that’s acceptable. However, if the house cleaner has NOT finished his tasks and he/she leaves earlier without asking you permission, that’s NOT acceptable at Clean House Melbourne at all. We go to people’s houses to give cleaning services and time is one of our currencies. Mimmo will contact the home cleaner assigned for your cleaning and if needed, a credit note will be issued to you with a formal apology. We normally don’t tolerate this kind of behaviour because it harms our customers’ trust for which we work very hard every day to deserve i and grow.

My house cleaner hasn’t arrived

We’re here to assist you! Please call 0407 094 444. Circumstances beyond our control can sometimes happen and our house cleaners are instructed to call Mimmo immediately should such a situation arise.

My home cleaner needs more time to complete the service

After many years, at Clean house Melbourne, we are pretty good at estimating the hours required to conduct a job. However, every home and every job is different and we all have different standards of cleanliness. Mimmo at the call centre being very flexible and accomodating, will do all that’s possible to resolve the situation

I wasn’t happy with the cleaning service

We set high standards of service, and all our selected professional cleaners are expected to provide high quality service. Mimmo in the call Centre is always happy to hear all feedback. Once we identify the problem and if our mistake, we will rectify it ASAP. Clean house Melbourne’s first focus is the customer and is always on the look out for long term relationships.

My property manager won’t release my Bond. What can I do?

Clean House Melbourne home Cleaning service offers total confidence with our end of lease home cleaners specialists . With our 100% Bond Back Guarantee, if your property manager isn’t satisfied with any of the cleaning performed by our cleaners, simply notify us within 72-hours of completion and we’ll arrange a re-clean the same day. To be eligible for our 100% Bond Back Guarantee, you must accept and pay our quote in full.

How much does a carpet steam clean cost?

It’s not an easy question. The price varies with the size of the rooms, stairs, carpet foot squares, areas to clean, furnished or unfurnished, end of lease cleaning, kind of stains to remove…etc
If you call us, we are able to give you an estimate of the price over the phone

How much is an end of lease clean?

Because every property is different, there is not a one-size fits all price for end of lease cleaning. Our rates start at $199, and increase depending on the size of the property and the inclusions to be cleaned (such as windows, balconies, number of bathrooms, carpets etc). We work according to a vacate cleaning checklist, which ensures that the property is cleaned to the standards required by real estate agents and landlords. We are proud to offer a 100% bond back guarantee for all end of lease cleaning jobs booked and paid in full.

What does your 100% satisfaction guarantee mean?

It’s your peace of mind that you won’t have any issue with your bond.
Because, if for any reason, your property manager is not happy with anything we have cleaned, we will go back, fix it, the same at NO extra charge to you

Do you do any other kinds of cleaning?

Yes – Clean House Melbourne offers a full range of cleaning services including office cleaning, boat cleaning, luxury cleaning, after renovation cleaning, and decluttering services. For our full range of services, please browse the ‘SERVICES’ menu at the top of this page.


Why should I pay in advance?

In order to offer great value for our customers, and keep our prices competitive, we do require payment in advance. This is to ensure that we are offering exceptional cleaning services 7 days a week, and not chasing customers for payments. Unfortunately, after several cases of non-payment, we have decided to follow a payment-first policy to let us focus on the thing we do best: CLEANING!

For your peace of mind, we accept payment via:

  • PayPal (includes 6 months guarantee)
  • Credit cards (includes 3 months guarantee)
  • Bank Transfer (details below)

Receipts are provided immediately to you upon payment confrirmation being received by us.

How can I pay?

For your convenience and security, we offer payments via:

  • Paypal
  • Credit card
  • Bank transfer

For the first 2 payment methods, please go to our secure website: www.cleanhousemelbourne.com.au and click: PAY NOW.

For Bank Transfer:

Institution: ANZ Bank
Account name: Clean House Melbourne
BSB: 013805
Account: 384177007

Please remember to put your name in the comments field when making a payment.